Terms of service
Last updated: October 26, 2026
These Terms of Service apply to your use of wellandbloom.com and to every purchase you make from us. By using the site or placing an order, you agree to them. If you do not agree, please do not use the site.
1. Who we are
This site is operated by Konstant Group Ltd, trading as Well and Bloom, a company registered in England and Wales (company number 17522402) with its registered office at 128 City Road, London EC1V 2NX, United Kingdom. Email: support@wellandbloom.com.
2. Using this site
You must be at least 18 years old, or have a parent or guardian's permission, to place an order. You agree to give accurate information, to keep any account details secure, and not to misuse the site. Misuse includes attempting to gain unauthorised access, introducing malicious code, scraping or copying content for commercial use, or using the site for anything unlawful.
3. Products and information
We take care to describe products and show images accurately, but colours, sizes and appearance can vary slightly between screens and batches. Images are illustrative. Product information on this site is general and is not medical, health or professional advice. Please read our Health and Product Information page before using any product.
4. Prices and payment
Prices are shown in the currency at checkout and, unless stated, include applicable sales tax or VAT. Where we show a reference price next to a current price, the reference price is a price at which the item was previously offered or a recommended retail price, and is shown for comparison only. We may change prices and run or end promotions at any time, but a change does not affect an order we have already confirmed. Payment is taken when you place your order.
If we discover a pricing or description error before we dispatch your order, we may cancel the order and will refund you in full.
5. How an order becomes a contract
When you place an order, we send an email acknowledging receipt. This is not our acceptance. A contract between you and us is formed when we send you a dispatch confirmation for the items. If we cannot supply an item, we will tell you and refund you for it.
6. Delivery
Shipping is free. Delivery times, tracking, customs and lost-parcel arrangements are set out in our Shipping Policy, which forms part of these terms. Risk in the goods passes to you when they are delivered to the address you gave us.
7. Returns, refunds and cancellation
Our Refund Policy forms part of these terms and explains your right to return items, including the 14-day cancellation right for UK and EU consumers.
8. Your legal rights
Nothing in these terms limits any right you have as a consumer under the law where you live. In the UK this includes that goods must be as described, of satisfactory quality and fit for purpose, and in the EU it includes the 2-year legal guarantee. If something you buy is faulty, tell us and we will put it right.
9. Safe use
Use products only as described in their instructions and warnings. Follow the precautions on our Health and Product Information page, and stop using a product and seek advice if it causes discomfort. Keep products out of reach of children unless they are made for children.
10. Reviews and content you send us
If you submit a review, photo or other content, you confirm it is honest, that you own it and that it does not break the law. You give us a non-exclusive, free-of-charge licence to display and use it on our site and marketing. We may remove content that is unlawful, abusive or misleading.
11. Intellectual property
The site and its content (including text, images, graphics and logos) belong to us or our licensors and are protected by intellectual property laws. You may view and print pages for personal, non-commercial use. Other brand names mentioned on the site belong to their owners. If you believe content on our site infringes your rights, email support@wellandbloom.com with the details and we will review it promptly.
12. Limitation of liability
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to exclude. Subject to that, and to your statutory rights as a consumer:
- we are liable only for losses that are a foreseeable result of our breach of these terms;
- we are not liable for loss of profit, business, revenue or opportunity, or for indirect or consequential loss, because the site and products are for personal, non-business use; and
- our total liability to you for any one order or claim is limited to the amount you paid for that order.
The site is provided "as is". We do not promise that it will always be available or free of errors, and we are not liable for disruption outside our reasonable control.
13. Governing law and where disputes are heard
These terms and any dispute about them are governed by the laws of England and Wales. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you may bring a claim in the courts of that country. Otherwise the courts of England and Wales have jurisdiction.
14. Resolving problems
Please email support@wellandbloom.com first. We will acknowledge your message within 2 business days and try to resolve it within 30 days.
15. US customers: arbitration and class action waiver
This section applies only if you live in the United States. If we cannot resolve a dispute informally within 30 days, either of us may require that it be settled by binding individual arbitration administered online by the American Arbitration Association under its Consumer Arbitration Rules, instead of by a court. You can still bring a claim in small-claims court if it qualifies. Claims may be brought only on an individual basis, and not as a plaintiff or class member in any class, collective or representative action. The Federal Arbitration Act applies. Arbitration fees are limited as set out in the AAA's consumer rules and we pay the balance. You can opt out of this section by emailing support@wellandbloom.com within 30 days of first accepting these terms, with your name and the email address used for your order.
16. Changes
We may update these terms. The version in force when you place an order applies to that order. Changes to the site terms apply from the date we post them.
17. General
If any part of these terms is found to be unenforceable, the rest stays in force. These terms are the whole agreement between you and us about your use of the site and purchases, and replace earlier discussions. We may transfer our rights under these terms to another company. You may not transfer yours without our written consent. If we do not enforce a right straight away, we can still do so later. A person who is not a party to these terms has no right to enforce them.
18. Contact
Konstant Group Ltd, trading as Well and Bloom
Registered office: 128 City Road, London EC1V 2NX, United Kingdom
Email: support@wellandbloom.com
Phone: +44 20 3996 0437
