Refund policy

Last updated: October 26, 2026

We want you to be happy with your order. This policy explains how returns, refunds and cancellations work at Well and Bloom (operated by Konstant Group Ltd). It sits alongside your legal rights, which this policy does not take away.

30-day returns

You can return most items within 30 days of delivery for a refund, as long as they are unused, in their original condition and in their original packaging. The exceptions are listed below.

How to return an item

  1. Email support@wellandbloom.com with your order number and the reason for the return. If the item is damaged, faulty or not what you ordered, please attach photos.
  2. We will reply within 2 business days with your return instructions and the address to send it to. Please do not send anything back before we reply, because parcels sent to the wrong address may be lost or not processed.
  3. Pack the item securely and send it with a tracked service. Keep your proof of postage until your refund arrives.

Return shipping costs

You pay the cost of sending an item back if you simply changed your mind. If the item arrived damaged, faulty or incorrect, we will cover the return cost or arrange a prepaid label.

Refunds

  • We refund to your original payment method within 14 days of receiving and checking your return. Your bank or card provider may need a few more days to show it.
  • We refund the item price and the standard delivery cost you paid (if any).
  • If a returned item is used, damaged or incomplete beyond what is needed to check it works, we may reduce the refund to reflect the loss in value.

Items we cannot take back

  • Products that touch the skin, hair or ears (such as skincare, hair-care and cosmetic items, and applicators or tips) once the hygiene seal has been broken or the item has been used, unless they are faulty.
  • Items made or personalised to your order.
  • Gift cards.
  • Items clearly marked "final sale" before you bought them.

Damaged, faulty or incorrect items

If something arrives damaged, does not work, or is not what you ordered, email us within 30 days of delivery with your order number and photos or a short video. We will offer you a replacement or a full refund, including the return cost.

Late or lost parcels

Most orders arrive within the delivery time in our Shipping Policy. If your parcel has not arrived 30 days after your order date, or your tracking shows it as lost, email us and we will investigate with the carrier and either send a replacement or refund you in full. If a parcel is returned to us because the delivery address was incorrect, we can send it again once the shipping cost is covered.

Cancelling an order

Email us as soon as you can. If your order has not been dispatched we will cancel it and refund you in full. Once an order has shipped, you can refuse or return it under the rules above.

Right to cancel for UK and EU customers

If you live in the UK or EU, you have the legal right to cancel your order within 14 days after the day you (or someone you name) receive the goods, without giving a reason. Because our standard return window is 30 days, you have longer than the legal minimum.

To cancel, tell us clearly in writing, for example by email to support@wellandbloom.com, or use the form below. Send the goods back within 14 days of telling us. We will refund you within 14 days of your cancellation notice, and may wait until we have received the goods or you show proof of posting. You pay the cost of returning the goods, as set out above.

Model cancellation form (complete and return only if you wish to cancel): To Konstant Group Ltd, 128 City Road, London EC1V 2NX, United Kingdom, support@wellandbloom.com: I hereby give notice that I cancel my contract for the sale of the following goods: ____. Ordered on / received on: ____. Name: ____. Address: ____. Signature (only if this form is on paper): ____. Date: ____.

If there is a problem with how we handled your order

Please contact us before opening a dispute with your bank or card provider. We reply within 2 business days and nearly always resolve things faster than a chargeback can.

Your legal rights

This policy does not affect your statutory rights. In the UK these include the right to reject faulty goods within 30 days and to a repair, replacement or refund if goods are not as described, not of satisfactory quality or not fit for purpose. In the EU these include the 2-year legal guarantee for goods.

Contact

Konstant Group Ltd, trading as Well and Bloom
Registered office: 128 City Road, London EC1V 2NX, United Kingdom
Email: support@wellandbloom.com
Phone: +44 20 3996 0437