FAQ
Shipping and delivery
How much is shipping?
Shipping is free on every order.
How long will my order take?
We process orders in 1 to 3 business days. Most orders arrive within 10 to 15 business days of ordering, and we aim to deliver every order within 21 days of the order date. See our Shipping Policy.
Where do you ship from?
We work with fulfilment partners whose warehouses are in several countries. Orders with more than one item can arrive in separate parcels, and shipping is still free.
Which countries do you deliver to?
The United States, Canada, the United Kingdom and the countries of the European Union.
How do I track my order?
We email you a tracking number and link when your order ships. You can also follow it on our Track Your Order page.
Will I have to pay customs or import charges?
Where our systems collect duties and taxes at checkout they are included in your total. Otherwise the carrier or customs authority may ask you to pay on delivery. Details are in our Shipping Policy.
Returns and refunds
What is your return policy?
You can return most unused items in their original packaging within 30 days of delivery. Email us first and we will send return instructions. See our Refund Policy.
Who pays for return postage?
You do if you simply changed your mind. If the item arrived damaged, faulty or incorrect, we cover it.
My item arrived damaged or faulty. What do I do?
Email us within 30 days of delivery with your order number and photos. We will send a replacement or give you a full refund.
How long do refunds take?
We refund to your original payment method within 14 days of receiving and checking your return. Your bank may need a few more days to show it.
Can I cancel my order?
Email us as soon as you can. If it has not been dispatched we will cancel it and refund you in full.
Our products
Are your products medical devices or treatments?
No. We sell comfort, wellness, sleep and beauty products. Nothing on our site is medical advice. Please read our Health and Product Information page before using any product.
Contact
How do I reach you?
Email support@wellandbloom.com or call +44 20 3996 0437 (Mon to Fri, 9am to 5pm UK time). We reply to emails within 2 business days.
